CUSTOMER EXPERIENCE
MASTERCLASS HEALTHCARE NETWORK

Jeanine Brink, NVLF policy advisor:

“The Care Network masterclass taught me to look at things differently”

“When developing care networks we often look at the limitations because you are reasoning from an existing environment. The masterclass Care Network taught me to look at things differently. What is needed for this patient? And how can we make the cooperation between the care providers involved successful? Good care is patient-centred, effective and good for all parties.”

Policy advisor Jeanine Brink works for the Dutch Association for Speech Therapy and Phoniatrics (NVLF). This is the professional association of and for speech therapists in the Netherlands. “If we want to continue to provide good and affordable care in the future, something has to be done. Good multidisciplinary cooperation is very important for this. At the moment we mainly have networks for diseases such as aphasia and Parkinson’s disease. It is important that first and second-line care providers know how to find each other, so that the patient receives the right care as quickly as possible and the care is ‘sensible and economical’. This is important, especially with the ageing population approaching.”

Good advice and guidance

Jeanine has noticed that there are many developments in the sector, but that everyone is trying to reinvent the wheel. “As a professional association, we want to be able to offer our members good advice and guidance on this. That’s why I followed the masterclass Care Network at Essenburgh Training & Advies, together with a colleague. After all, Pim Valentine is an authority on the subject.”

More customer-focused solutions

“I have benefited greatly from the masterclass. The Rainbow Model made it clear to me why we often fail to really put the patient first. We are in a system and have to deal with organisational objectives and often other sources of funding. If you have to go to a large hospital for an examination, the patient is lived with. The healthcare provider wants to provide good care, but only according to the prevailing rules of the institution. But what actually suits the patient? As Pim says, ‘the essence of person-centred care is that the desires and needs of people and their loved ones are taken as the starting point’.”

Case study and business case

In the master class the participants made a case in groups. “We came up with Billy, a patient with CVA and heart problems. We created a network around Billy and asked ourselves: what would Billy want? On day 2 we developed this plan further. What is needed to achieve good care for Billy? Which stakeholders do we involve? And how does the cooperation look like? On day 3 we developed the case into a business case. In this business case we determined how we could ensure good, appropriate care for the patient and a successful network that is also good for all stakeholders. That has to be balanced. If you find that balance, then the care network has a chance of success.”

Are you curious about the Masterclass Care Network of Essenburgh Training & Organization? Download the brochure below and find out all about the training or View all our Better Care training courses here.

E-Book: Healthcare networks that work

In this e-book you will read what a care network is and we will map the barriers and solution direction for the practice. Based on the Rainbow Model and (inter)national best practices.

Ebook Care networks that work

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