{"id":8274,"date":"2021-07-04T21:44:42","date_gmt":"2021-07-04T19:44:42","guid":{"rendered":"https:\/\/www.essenburgh.com\/general-terms-and-conditions\/"},"modified":"2023-09-04T20:47:17","modified_gmt":"2023-09-04T18:47:17","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.essenburgh.com\/en\/general-terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

TERMS AND CONDITIONS<\/h2>\n

Below<\/span> you<\/span> will<\/span> find<\/span> the<\/span> general<\/span> terms<\/span> and<\/span> conditions<\/span> for<\/span> all<\/span> services<\/span> offered<\/span> under<\/span> Essenburgh<\/span> Group<\/span> B.V. <\/span>Within<\/span> the<\/span> Essenburgh<\/span> Group<\/span> B.V.<\/span> both<\/span> open<\/span> and<\/span> custom<\/span> courses<\/span> are<\/span> offered<\/span> by<\/span> Essenburgh<\/span> Training<\/span> B.V. <\/span>established<\/span> in<\/span> Harderwijk<\/span> and<\/span> registered<\/span> in<\/span> the<\/span> Commercial<\/span> Register<\/span> under<\/span> number<\/span> 41035087.<\/span> We<\/span> also<\/span> offer <\/span>research<\/span> and<\/span> consulting<\/span> services<\/span> by<\/span> Essenburgh<\/span> Research<\/span> &<\/span> Consultancy<\/span> B.V.,<\/span> established<\/span> in<\/span> Harderwijk<\/span> and <\/span>registered<\/span> in<\/span> the<\/span> Commercial<\/span> Register<\/span> under<\/span> number<\/span> 83883517.<\/span> The<\/span> relevant<\/span> party<\/span> will<\/span> be<\/span> referred<\/span> to<\/span> as <\/span>\u201cEssenburgh\u201d in the terms and conditions below.<\/span><\/p>\n

Is there anything you would like us to clarify for you? Feel free to contact us at: +31 (0) 341-217101.<\/span><\/div>\n

.<\/p>\n<\/div>

<\/i><\/i><\/span>OPEN COURSES<\/span><\/a><\/h4><\/div>
\n

Terms and conditions for our open registration courses<\/p>\n

\n
\n

Article 1. Definitions<\/a>
\nArticle 2. Applicability of the conditions<\/a>
\nArticle 3. Registration<\/a>
\nArticle 4. Cancellation by the participant<\/a>
\nArticle 5. Cancellation by Essenburgh <\/a>
\nArticle 6. Suspension, dissolution, and termination<\/a>
\nArticle 7. Fees<\/a>
\nArticle 8. Payment<\/a>
\nArticle 9. Intellectual property<\/a>
\nArticle 10. Liability<\/a>
\nArticle 11. Force Majeure<\/a>
\nArticle 12. Applicable law<\/a>
\nArticle 13. Complaints procedure<\/a><\/p>\n

Article 1. Definitions<\/h4>\n
    \n
  1. Under<\/span> these<\/span> terms<\/span> and<\/span> conditions,<\/span> a<\/span> \u2018course\u2019<\/span> is<\/span> any<\/span> open<\/span> course,<\/span> masterclass,<\/span> lecture,<\/span> congress,<\/span> conference, <\/span>seminar etc. organized by Essenburgh<\/span>.<\/li>\n
  2. Under<\/span> these<\/span> terms<\/span> and<\/span> conditions,<\/span> a<\/span> \u2018participant\u2019<\/span> is<\/span> a<\/span> natural<\/span> person<\/span> who<\/span> will<\/span> take<\/span> part<\/span> in<\/span> a<\/span> course<\/span> based<\/span> on <\/span>an agreement between the participant and Essenburgh<\/span>.<\/li>\n
  3. In<\/span> these<\/span> terms<\/span> and<\/span> conditions,<\/span> a<\/span> \u2018client\u2019<\/span> is<\/span> any<\/span> natural<\/span> or<\/span> legal<\/span> person<\/span> who<\/span> has<\/span> entered<\/span> into<\/span> an<\/span> agreement <\/span>with Essenburgh according to which a participant has the right to participate in a course<\/span>.<\/li>\n<\/ol>\n

    Article 2. Applicability of the conditions<\/h4>\n
      \n
    1. These<\/span> terms<\/span> and<\/span> conditions<\/span> apply<\/span> to<\/span> all<\/span> agreements<\/span> with<\/span> Essenburgh<\/span> in<\/span> relation<\/span> to<\/span> the<\/span> participation<\/span> of<\/span> or <\/span>commission<\/span> to<\/span> organize<\/span> courses<\/span> and<\/span> other<\/span> forms<\/span> of<\/span> education,<\/span> or<\/span> consultancy<\/span> and<\/span> research<\/span> in<\/span> the<\/span> broadest <\/span>sense of the word, hereinafter referred to as \u2018courses\u2019<\/span>.<\/li>\n
    2. Deviations<\/span> from<\/span> these<\/span> terms<\/span> and<\/span> conditions<\/span> are<\/span> only<\/span> binding<\/span> if<\/span> and<\/span> insofar<\/span> these<\/span> have<\/span> been<\/span> confirmed<\/span> by <\/span>Essenburgh in writing.<\/span><\/li>\n
    3. \n
      The client\u2019s general purchase conditions will not apply, unless Essenburgh has accepted these in writing<\/span>.<\/div>\n<\/li>\n<\/ol>\n

      Article 3. Registration<\/h4>\n
        \n
      1. Registration<\/span> for<\/span> a<\/span> course<\/span> is<\/span> done<\/span> via<\/span> the<\/span> registration<\/span> form,<\/span> via<\/span> the<\/span> website,<\/span> by<\/span> post<\/span> or<\/span> by<\/span> a<\/span> written <\/span>confirmation<\/span> by<\/span> Essenburgh<\/span> to<\/span> the<\/span> participant\/<\/span> client.<\/span> Upon<\/span> Essenburgh<\/span> receiving<\/span> the<\/span> completed<\/span> registration <\/span>by<\/span> the<\/span> participant,<\/span> a<\/span> binding<\/span> legal<\/span> agreement<\/span> is<\/span> entered<\/span> into<\/span> and<\/span> the<\/span> course<\/span> program<\/span> shall<\/span> officially <\/span>commence.<\/span> By<\/span> registering,<\/span> the<\/span> participant<\/span> confirms<\/span> he<\/span> has<\/span> knowledge<\/span> of<\/span> and<\/span> agrees<\/span> to<\/span> the<\/span> registration<\/span> and <\/span>payment<\/span> conditions<\/span> on<\/span> the<\/span> Essenburgh<\/span> website<\/span> or<\/span> in<\/span> the<\/span> Essenburgh<\/span> brochures.<\/span> These<\/span> terms<\/span> and<\/span> conditions <\/span>and<\/span> explanations<\/span> on<\/span> the<\/span> Essenburgh<\/span> website<\/span> or<\/span> in<\/span> the<\/span> brochure<\/span> comprise<\/span> the<\/span> entire<\/span> agreement.<\/span> Changes <\/span>and\/or<\/span> additions<\/span> can<\/span> only<\/span> be<\/span> done<\/span> in<\/span> writing.<\/span> Registrations<\/span> will<\/span> be<\/span> accepted<\/span> by<\/span> Essenburgh<\/span> after<\/span> Essenburgh <\/span>has confirmed either digitally or in writing. The confirmation mentioned is deemed proof of registration.<\/span><\/li>\n
      2. Whether<\/span> the<\/span> confirmation<\/span> is<\/span> received<\/span> or<\/span> not<\/span> does<\/span> not<\/span> affect<\/span> the<\/span> obligations<\/span> of<\/span> the<\/span> participant<\/span> and<\/span> client<\/span> as <\/span>mentioned in this article<\/span>.<\/li>\n
      3. If<\/span> because<\/span> of<\/span> circumstances,<\/span> such<\/span> as<\/span> the<\/span> nature,<\/span> size<\/span> or<\/span> urgency<\/span> of<\/span> the<\/span> assignment,<\/span> no<\/span> confirmation<\/span> was <\/span>sent, the invoice will be considered as a confirmation<\/span>.<\/li>\n<\/ol>\n

        Article 4. Cancellation by the participant<\/h4>\n
          \n
        1. Cancellation<\/span> of<\/span> registration<\/span> before<\/span> commencement<\/span> of<\/span> the<\/span> course<\/span> program<\/span> must<\/span> be<\/span> done<\/span> by<\/span> registered<\/span> mail. <\/span>The<\/span> course<\/span> program<\/span> will<\/span> start<\/span> when<\/span> the<\/span> registration<\/span> is<\/span> completed<\/span> by<\/span> the<\/span> participant.<\/span> If<\/span> the<\/span> notification<\/span> is <\/span>received<\/span> up<\/span> to<\/span> 7<\/span> weeks<\/span> before<\/span> the<\/span> course<\/span> program,<\/span> the<\/span> participant<\/span> must<\/span> pay<\/span> a<\/span> cancellation<\/span> fee<\/span> of<\/span> \u20ac<\/span> 125.<\/span> If <\/span>the<\/span> cancellation<\/span> notification<\/span> is<\/span> received<\/span> 6<\/span> weeks<\/span> before<\/span> the<\/span> start<\/span> of<\/span> the<\/span> course<\/span> program,<\/span> the<\/span> participant<\/span> must <\/span>pay<\/span> 50%<\/span> of<\/span> the<\/span> course<\/span> fee.<\/span> Within<\/span> five<\/span> weeks<\/span> before<\/span> the<\/span> start<\/span> of<\/span> the<\/span> course<\/span> program,<\/span> the<\/span> participant<\/span> must <\/span>pay<\/span> 100%<\/span> of<\/span> the<\/span> total<\/span> course<\/span> fee.If the notification is received up to 7 weeks before the course, the participant must pay 25% of the course fee. If the cancellation notification is received 6 weeks before the start of the course, the participant must pay 50% of the course fee. In case of cancellation within five weeks before the start of the course, the participant must pay 100% of the total course fee. <\/span>The<\/span> participant<\/span> does<\/span> not<\/span> have<\/span> any<\/span> right<\/span> to<\/span> a<\/span> refund<\/span> if<\/span> he<\/span> cancels<\/span> after<\/span> the <\/span>course<\/span> program<\/span> has<\/span> already<\/span> started.<\/span> If<\/span> the<\/span> participant<\/span> is<\/span> a<\/span> private<\/span> individual<\/span> who<\/span> is<\/span> paying<\/span> for<\/span> the<\/span> course <\/span>themselves,<\/span> he<\/span> has<\/span> the<\/span> right<\/span> to<\/span> change<\/span> his<\/span> mind<\/span> within<\/span> 14<\/span> working<\/span> days<\/span> after<\/span> registration<\/span> and<\/span> can<\/span> cancel<\/span> his <\/span>participation in the course without statement of reasons<\/span>.<\/li>\n<\/ol>\n<\/div>\n

          \n

          \n\n\n\n\n\n\n\n\n\n
          <\/th>\nA course of less than 1 academic year<\/th>\nThe course is one academic year or more<\/th>\n<\/tr>\n<\/thead>\n
          Cancellation until 2 months prior to commencement<\/strong><\/td>\n10% of the agreed price after deduction of the study material not yet received<\/td>\n10% of the agreed price for only the first academic year and after deduction of the study material not yet received<\/td>\n<\/tr>\n
          Cancellation between 2 months and 1 month prior to commencement<\/strong><\/td>\n20% of the agreed price after deduction of the study material not yet received<\/td>\n20% of the agreed price for only the first academic year and after deduction of the study material not yet received*<\/td>\n<\/tr>\n
          Cancellation between 1 month and 2 weeks prior to commencement<\/strong><\/td>\n30% of the agreed price after deduction of the study material not yet received<\/td>\n30% of the agreed price for only the first academic year and after deduction of the study material not yet received<\/td>\n<\/tr>\n
          Cancellation less than 2 weeks prior to commencement<\/strong><\/td>\n50% of the agreed price after deduction of the study material not yet received<\/td>\n40% of the agreed price for only the first academic year and after deduction of the study material not yet received<\/td>\n<\/tr>\n
          Early termination (after commencement)<\/strong><\/td>\nIn the event of early termination, 50% (as start-up costs) of the agreed price, after deduction of study materials not yet received, plus the costs of the course already expired, regardless of whether the participant used the course. The total costs shall never exceed the agreed price.<\/td>\nIn the event of early termination, 40% (as start-up costs) of the agreed price for the ongoing academic year only, after deduction of study materials not yet received, plus the costs of the course already followed, irrespective of whether the participant used the course. The total costs will never exceed the agreed price.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

          \n

          \n

          2. The<\/span> client<\/span> or<\/span> the<\/span> participant<\/span> that<\/span> has<\/span> been<\/span> selected<\/span> by<\/span> the<\/span> client<\/span> can<\/span> have<\/span> another<\/span> person<\/span> participate<\/span> in<\/span> the <\/span>registered<\/span> participant’s<\/span> place<\/span> if<\/span> Essenburgh<\/span> is<\/span> notified<\/span> of<\/span> this<\/span> replacement<\/span> in<\/span> writing<\/span> before<\/span> the<\/span> start<\/span> of<\/span> the <\/span>course. Replacement after the course has started is not allowed<\/span>.<\/p>\n

          Article 5. Cancellation by Essenburgh<\/h4>\n
            \n
          1. Essenburgh<\/span> has<\/span> the<\/span> right<\/span> to<\/span> cancel<\/span> a<\/span> course<\/span> or<\/span> exclude<\/span> an<\/span> individual<\/span> participant<\/span> or<\/span> a<\/span> participant<\/span> selected<\/span> by <\/span>a<\/span> client<\/span> from<\/span> the<\/span> course<\/span> without<\/span> statement<\/span> of<\/span> reasons,<\/span> in<\/span> which<\/span> case<\/span> the<\/span> client<\/span> is<\/span> entitled<\/span> to<\/span> a<\/span> full<\/span> refund<\/span> of <\/span>the<\/span> payment<\/span> made<\/span> to<\/span> Essenburgh.<\/span> Essenburgh<\/span> also<\/span> has<\/span> the<\/span> right<\/span> to<\/span> refuse<\/span> a<\/span> participant<\/span> further<\/span> participation <\/span>in<\/span> the<\/span> course<\/span> during<\/span> the<\/span> course<\/span> without<\/span> statement<\/span> of<\/span> reasons.<\/span> In<\/span> that<\/span> case,<\/span> the<\/span> client<\/span> is<\/span> not<\/span> entitled<\/span> to<\/span> a<\/span> refund <\/span>of<\/span> the<\/span> payment<\/span> made.<\/span> Essenburgh<\/span> delivers<\/span> what<\/span> is<\/span> stated<\/span> on<\/span> the<\/span> website<\/span> under<\/span> the<\/span> course<\/span> information<\/span> upon <\/span>registration.<\/span> For<\/span> qualitative<\/span> improvement,<\/span> Essenburgh<\/span> retains<\/span> the<\/span> right<\/span> to<\/span> interim<\/span> amendments<\/span> of<\/span> its<\/span> course <\/span>programs.<\/span><\/li>\n<\/ol>\n

            Article 6. Suspension, dissolution, and termination<\/h4>\n
              \n
            1. Essenburgh<\/span> has<\/span> the<\/span> right<\/span> to<\/span> refuse<\/span> participation<\/span> of<\/span> an<\/span> individual<\/span> participant<\/span> or<\/span> a<\/span> participant<\/span> selected<\/span> by<\/span> a <\/span>client<\/span> or<\/span> suspend<\/span> the<\/span> execution<\/span> of<\/span> an<\/span> assignment<\/span> if<\/span> the<\/span> participant\/<\/span> client<\/span> has<\/span> not<\/span> adhered<\/span> to<\/span> his<\/span> payment <\/span>obligations within the allotted time frame<\/span>.<\/li>\n<\/ol>\n

              Article 7. Fees<\/h4>\n
                \n
              1. The<\/span> prices of<\/span> a<\/span> training<\/span> are<\/span> listed<\/span> on<\/span> the<\/span> Essenburgh<\/span> website<\/span> and<\/span> in<\/span> the<\/span> digital<\/span> Essenburgh<\/span> brochures.<\/span> Listed prices <\/span>are<\/span> in<\/span> Euros<\/span> and<\/span> are<\/span> displayed excluding VAT. These prices are binding unless otherwise agreed in a written agreement and confirmed by Essenburgh. The client is responsible for paying the VAT, if applicable.<\/li>\n
              2. In some cases, the payment of VAT is exempt on the basis of Article 11, first paragraph, part f, of the Turnover Tax Act 1968 and Article 7 of the Implementing Decree on Turnover Tax 1968. If this is the case, Essenburgh will communicate this in writing to the client. However, this Article 7, paragraph 2 does not guarantee exemption and no rights can be derived from it. Essenburgh will decide on an individual basis whether a VAT exemption applies. For the avoidance of doubt, this Article 7, paragraph 2 only applies to the open and customized training courses offered by Essenburgh through Essenburgh Research B.V., not to Advice & Research services offered by Essenburgh Research & Consultancy B.V.<\/li>\n<\/ol>\n

                Article 8. Payment<\/h4>\n
                  \n
                1. The<\/span> fee<\/span> can<\/span> be<\/span> covered<\/span> by<\/span> the<\/span> participant<\/span> themselves<\/span> or<\/span> by<\/span> their<\/span> employer.<\/span> The<\/span> payment<\/span> method<\/span> must<\/span> be <\/span>indicated<\/span> on<\/span> the<\/span> registration<\/span> form.<\/span> Payment<\/span> must<\/span> be<\/span> completed<\/span> before<\/span> or<\/span> on<\/span> the<\/span> expiry<\/span> date<\/span> stated<\/span> on<\/span> the <\/span>invoice.<\/span> Payments<\/span> must<\/span> in<\/span> any<\/span> case<\/span> be<\/span> made<\/span> at<\/span> the<\/span> start<\/span> of<\/span> the<\/span> training<\/span> program,<\/span> which<\/span> starts<\/span> with<\/span> the <\/span>completion<\/span> of<\/span> the<\/span> registration.<\/span> If<\/span> the<\/span> payment<\/span> is<\/span> not<\/span> made<\/span> on<\/span> time,<\/span> the<\/span> participant\/client<\/span> owes<\/span> a<\/span> default <\/span>interest<\/span> of<\/span> 3%<\/span> a<\/span> month<\/span> starting<\/span> on<\/span> the<\/span> expiry<\/span> date.<\/span> If<\/span> collection of<\/span> the fee has to<\/span> be<\/span> assigned to<\/span> third <\/span>parties, all<\/span> collection costs,<\/span> both<\/span> in<\/span> and<\/span> out<\/span> of<\/span> court,<\/span> must<\/span> be<\/span> paid<\/span> by<\/span> the<\/span> client\/participant.<\/span> Essenburgh<\/span> is <\/span>entitled<\/span> to<\/span> suspend<\/span> the<\/span> provision<\/span> of<\/span> its<\/span> services<\/span> until<\/span> the<\/span> participant\/client<\/span> has<\/span> fulfilled<\/span> the<\/span> full<\/span> payment <\/span>obligation.<\/span> The<\/span> payment<\/span> obligation<\/span> of<\/span> the<\/span> participant<\/span> is<\/span> accepted<\/span> by<\/span> their<\/span> employer<\/span> from<\/span> the<\/span> moment<\/span> the <\/span>registration<\/span> form<\/span> is<\/span> fully<\/span> filled<\/span> out<\/span> and<\/span> signed<\/span> by<\/span> the<\/span> employer<\/span> and<\/span> is<\/span> received<\/span> by<\/span> Essenburgh.<\/span> If<\/span> the <\/span>company<\/span> or<\/span> institution<\/span> is<\/span> in<\/span> default<\/span> of<\/span> payment<\/span> or<\/span> declares<\/span> it<\/span> is<\/span> no<\/span> longer<\/span> willing<\/span> to<\/span> pay,<\/span> the<\/span> payment <\/span>obligation will be automatically transferred to the participant<\/span>.<\/li>\n
                2. If<\/span> the<\/span> client<\/span> wishes<\/span> to<\/span> use<\/span> an<\/span> (external)<\/span> payment<\/span> portal,<\/span> Essenburgh<\/span> is<\/span> entitled<\/span> to<\/span> charge<\/span> administration<\/span> costs <\/span>in<\/span> the<\/span> amount<\/span> of<\/span> \u20ac125.<\/span> These<\/span> administration<\/span> costs<\/span> will<\/span> be<\/span> added<\/span> to<\/span> the<\/span> invoice<\/span> and<\/span> must<\/span> therefore<\/span> be<\/span> paid <\/span>at the start of the training course<\/span>.<\/li>\n<\/ol>\n

                  Article 9. Intellectual property<\/h4>\n
                    \n
                  1. Essenburgh<\/span> owns<\/span> the<\/span> copyright<\/span> on<\/span> the<\/span> teaching<\/span> materials<\/span> it<\/span> provides<\/span> and<\/span> compiles<\/span> (except<\/span> books<\/span> that<\/span> are <\/span>on<\/span> the<\/span> market).<\/span> Nothing<\/span> from<\/span> these<\/span> copies<\/span> may<\/span> be<\/span> reproduced<\/span> and\/or<\/span> made<\/span> public<\/span> without<\/span> written<\/span> consent <\/span>from<\/span> Essenburgh.<\/span> Models,<\/span> techniques<\/span> and<\/span> instruments,<\/span> including<\/span> software,<\/span> that<\/span> are<\/span> used<\/span> to<\/span> execute<\/span> the <\/span>assignment and are included in the quote or end result, are and will remain property of Essenburgh<\/span>.<\/li>\n<\/ol>\n

                    Article 10. Liability<\/h4>\n
                      \n
                    1. Essenburgh<\/span> will<\/span> endeavor<\/span> to<\/span> execute<\/span> the<\/span> courses<\/span> to<\/span> the<\/span> best<\/span> of<\/span> its<\/span> knowledge<\/span> and<\/span> ability.<\/span> The<\/span> contractor <\/span>thereby<\/span> ensures<\/span> good<\/span> quality<\/span> of<\/span> the<\/span> execution<\/span> of<\/span> the<\/span> activities.<\/span> If<\/span> the<\/span> course<\/span> is<\/span> executed<\/span> by<\/span> a<\/span> third<\/span> party<\/span> on <\/span>behalf<\/span> of<\/span> Essenburgh,<\/span> Essenburgh<\/span> only<\/span> accepts<\/span> liability<\/span> for<\/span> the<\/span> acts<\/span> and\/or<\/span> omissions<\/span> of<\/span> the<\/span> third<\/span> party <\/span>during<\/span> the<\/span> course<\/span> itself.<\/span> Any<\/span> liability<\/span> for<\/span> Essenburgh<\/span> is<\/span> limited<\/span> per<\/span> incident<\/span> to<\/span> the<\/span> amount<\/span> that<\/span> the <\/span>client\/participant<\/span> owes<\/span> Essenburgh,<\/span> in<\/span> which<\/span> case<\/span> a series<\/span> of connected incidents<\/span> will<\/span> be<\/span> regarded<\/span> as <\/span>one incident.<\/span> Any<\/span> claims<\/span> by<\/span> the<\/span> client<\/span> must<\/span> be<\/span> submitted<\/span> within<\/span> one<\/span> year<\/span> after<\/span> discovery<\/span> of<\/span> the<\/span> damage, <\/span>in the absence of<\/span> which all their rights and claims<\/span> in<\/span> that<\/span> regard<\/span> shall<\/span> lapse.<\/span> Essenburgh<\/span> does<\/span> not<\/span> accept <\/span>liability<\/span> for<\/span> damage<\/span> caused<\/span> by<\/span> any<\/span> act<\/span> or<\/span> negligence<\/span> on<\/span> the<\/span> basis<\/span> of<\/span> obtained<\/span> information,<\/span> unless<\/span> this<\/span> damage <\/span>is<\/span> caused<\/span> by<\/span> intent<\/span> or<\/span> gross<\/span> negligence<\/span> on<\/span> the<\/span> part<\/span> of<\/span> Essenburgh.<\/span> Essenburgh<\/span> is<\/span> never<\/span> liable<\/span> for<\/span> indirect <\/span>damage, including loss of profit and damage due to company stagnation<\/span>.<\/li>\n<\/ol>\n

                      Article 11. Force majeur<\/h4>\n
                        \n
                      1. Force<\/span> majeure<\/span> is<\/span> considered<\/span> to<\/span> be<\/span> any<\/span> circumstance<\/span> beyond<\/span> the<\/span> control<\/span> of<\/span> Essenburgh<\/span> which<\/span> permanently <\/span>or<\/span> temporarily<\/span> prevents<\/span> performance<\/span> of<\/span> the<\/span> agreement<\/span> by<\/span> Essenburgh,<\/span> as<\/span> well<\/span> as<\/span> insofar<\/span> as<\/span> this<\/span> does<\/span> not <\/span>already<\/span> include<\/span> war,<\/span> threat<\/span> of<\/span> war,<\/span> civil<\/span> war,<\/span> riots,<\/span> strikes,<\/span> pandemics,<\/span> outbreaks<\/span> (examples:<\/span> Coronavirus, <\/span>SARS,<\/span> Avian<\/span> Influenza,<\/span> Q-fever,<\/span> Mad<\/span> cow<\/span> disease),<\/span> exclusion<\/span> of<\/span> workers,<\/span> transport<\/span> difficulties,<\/span> fire<\/span> and <\/span>other serious disturbances within the business of Essenburgh or its suppliers.<\/span><\/li>\n
                      2. Essenburgh<\/span> shall<\/span> not<\/span> be<\/span> obliged<\/span> to<\/span> fulfil<\/span> any<\/span> obligation<\/span> in<\/span> the<\/span> event<\/span> of<\/span> force<\/span> majeure.<\/span> In<\/span> the<\/span> event<\/span> that,<\/span> as<\/span> a <\/span>result<\/span> of<\/span> force<\/span> majeure,<\/span> Essenburgh<\/span> is<\/span> unable<\/span> to<\/span> perform<\/span> the<\/span> agreement,<\/span> the<\/span> client<\/span> shall<\/span> be<\/span> obliged<\/span> to<\/span> pay <\/span>for<\/span> the<\/span> work<\/span> performed<\/span> by<\/span> Essenburgh<\/span> up<\/span> to<\/span> that<\/span> moment.<\/span> The<\/span> costs<\/span> of<\/span> relocating<\/span> or<\/span> shifting<\/span> Essenburgh<\/span> obligations<\/span> arising<\/span> from<\/span> force<\/span> majeure<\/span> in<\/span> accordance<\/span> with<\/span> this<\/span> agreement<\/span> shall<\/span> be<\/span> charged<\/span> to<\/span> the<\/span> client<\/span> as <\/span>additional work<\/span>.<\/li>\n
                      3. In<\/span> the<\/span> event<\/span> of<\/span> force<\/span> majeure,<\/span> the<\/span> Client<\/span> shall<\/span> not<\/span> be<\/span> entitled<\/span> to<\/span> dissolve<\/span> the<\/span> agreement<\/span> and\/or<\/span> claim <\/span>damages<\/span>.<\/li>\n<\/ol>\n

                        Article 12. Applicable law<\/h4>\n
                          \n
                        1. Dutch law is applicable to all agreements.<\/li>\n
                        2. For commercial Clients (both legal and natural persons), disputes will only be submitted to the competent court in the place where Essenburgh has its office.<\/li>\n
                        3. For private Clients, disputes arising from agreements to which these terms and conditions apply can be submitted by both Essenburgh and the Client to the Disputes Committee for Private Educational Institutions (see: www.degeschillencommissie.nl).<\/li>\n
                        4. Disputes can only be submitted to the Disputes Committee by the Client if the Client has first submitted a complaint to Essenburgh as described in Article 13 of these terms and conditions and this has not led to a satisfactory solution for both parties.<\/li>\n
                        5. A dispute must be submitted to the Disputes Committee within 12 months of submitting a complaint in accordance with the provisions of Article 13.<\/li>\n
                        6. A fee is due for handling a dispute.<\/li>\n
                        7. When the Client submits a dispute to the Disputes Committee, Essenburgh is bound by this choice.<\/li>\n
                        8. If Essenburgh wishes to submit a dispute to the Disputes Committee, Essenburgh must ask the Client in writing to state within 5 weeks whether the Client agrees with this. After the said term has expired, Essenburgh is free to submit the dispute to the ordinary court.<\/li>\n
                        9. The Disputes Committee will make a decision with due observance of the provisions of the regulations applicable to it. The decision of the Disputes Committee will take place by means of binding advice.<\/li>\n
                        10. Exclusively in those cases of formal education for which binding legal dispute settlement rules have been provided, such as those for examination of the student, the provisions of subclauses 3 up to and including 9 of this article will not apply.<\/li>\n<\/ol>\n

                          Article 13. Complaints procedure<\/h4>\n
                            \n
                          1. Essenburgh<\/span> makes<\/span> the<\/span> utmost<\/span> effort<\/span> to<\/span> guarantee<\/span> the<\/span> quality<\/span> of<\/span> their<\/span> courses.<\/span> If<\/span> the<\/span> client\/participant<\/span> has <\/span>comments<\/span> about<\/span> the<\/span> quality,<\/span> they<\/span> must<\/span> contact<\/span> Essenburgh<\/span> via<\/span> e-mail<\/span> at<\/span> info@essenburgh.com<\/span> for<\/span> the <\/span>attention of Essenburgh, Quality<\/span>.<\/li>\n
                          2. Client\/participant<\/span> is<\/span> obliged<\/span> to<\/span> report<\/span> complaints<\/span> about<\/span> the<\/span> executed<\/span> services<\/span> to<\/span> Essenburgh<\/span> within<\/span> 8<\/span> days <\/span>of<\/span> delivery.<\/span> The<\/span> complaint<\/span> must<\/span> be<\/span> described<\/span> in<\/span> as<\/span> much<\/span> detail<\/span> as<\/span> possible,<\/span> so<\/span> Essenburgh<\/span> can<\/span> respond <\/span>adequately.<\/span> In<\/span> case<\/span> of<\/span> lack<\/span> of<\/span> a<\/span> timely<\/span> complaint,<\/span> the<\/span> participant\/client<\/span> is<\/span> deemed<\/span> to<\/span> have<\/span> agreed<\/span> to<\/span> the <\/span>delivered<\/span> and<\/span> relinquished<\/span> all<\/span> rights<\/span> and<\/span> claims<\/span> that<\/span> the<\/span> client<\/span> has<\/span> based<\/span> on<\/span> the<\/span> law<\/span> and\/or<\/span> their<\/span> agreement<\/span>.<\/li>\n
                          3. \n
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                            Filing a complaint does not affect the payment obligation.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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                            <\/div>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n
                            <\/div>\n<\/div>\n