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Analysing stakeholder advice networks: an Australian integrated healthcare project

  • Julian Fares 
  • Kon Shing Kenneth Chung
  • Megan Passey
  • Jo Longman
  • Pim Valentijn

 

Abstract

Synopsis
This paper contributes to stakeholder engagement analysis through social network theory and analytics. An integrated healthcare project was implemented in New South Wales (NSW ), Australia, to improve integration and advice sharing between stakeholders of a healthcare system. e aim of this paper is to use social networks theory and methodology to examine how stakeholders (healthcare services) interact and provide professional advice to one another after the implementation of an integrated care project and to identify the correlation between social network variables and integration. 

Research Design
A whole network design was conducted, where 56 participants were asked to complete a survey questionnaire that aimed to collect information on advice relationships and examine perceived service integration in the health system.

Relevance for education and practice 
This study demonstrates how social network methodology can inform stakeholder analysis by exploring stakeholders’ relational attributes and identifying key and marginal stakeholders. The results will assist practitioners in their interventions and strategies towards improving integrated care efforts.

Main Findings 
The Pearson correlation results show no correlation between social network properties and perception of integration (integrated care). However, key and marginal stakeholders are identified, and the advice network structure is explored.

Research Implications
This information will help project leaders to engage stakeholders and identify gaps in healthcare integration projects.


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