In this statement you can read what information Essenburgh collects when you use our website or contact us. We also make it clear what we do with this information, why we collect it and how you can express any wishes you may have about it.
1. Why Essenburgh collects data
The purpose of collecting and processing visitor or customer data is twofold.
- We need your customer data to be able to tailor our training and advice to you as well as possible and, if you wish, to bring this to your attention.
- We use the data of visitors to our website to develop web statistics, to be able to optimize the website and the service to you.
Essenburgh only collects information that is necessary to fulfill a request from you. In cases where you are asked to provide mandatory information, this will be expressly stated on the relevant web page.
2. Visitors to our website
Our website keeps track of all visitors and the pages they visit. The visitor data of all visitors together help us to improve the structure and content of our website. This is anonymized information.
For the collection of this visitor data, we use software of Hubspot. We consider all data collected to be confidential. The data will therefore not be lent, rented or sold or made public in any way.
If you visit our website, it will offer your browser so-called cookies. Cookies are small files containing information. Cookies are used to make the website function properly or to measure the use of the website. You can always disable cookies, even essential cookies, through your browser, for example after visiting the website.
We use essential cookies to remember whether you have a particular language preference or have clicked away a particular pop-up. These cookies are also needed when you want to send us a form or download a document. Tracking cookies register your visit and click behaviour, or take effect when you have provided personal data at our explicit request, for example because you wish to receive a brochure. Session cookies work for the duration of a session and keep track of how often you visit a particular page. The diagram shows the cookies as used on the Essenburgh website.
By using this Website, you agree to the use of your data as described here.
Essenburgh Training & Advies may use the personal information it receives through its website to support its direct marketing activities. If you do not wish to receive this information, please let us know when you enter your personal data or in a reply to an e-mail you receive from us. We will then block the processing of your personal data for direct marketing purposes.
3. Customers and clients
When you register for one or more of our services through our site, by e-mail or in any other way, we ask you to provide personal data.
We need this information to be able to perform the service or assignment. If you contact us prior to an assignment, we will only use your information to respond to your questions or comments or to make you an offer.
During the advice or training process we will need additional data that will help us to provide you, as agreed, with a training or advice tailored to your needs. Essenburgh will handle this information with the utmost care. Your data will be protected and treated confidentially at all times. Access to this confidential information is only possible for those of Essenburgh who are directly involved in the execution of the agreement.
In order to be able to continuously improve our services, we will ask you evaluative questions afterwards which will help us to improve our product or service. We always make sure your answers are anonymous, so they cannot be traced back to you as a person. Company information is also treated confidentially.
4. Use of third parties
When Essenburgh uses third parties or other external service providers, they are always directly involved in the execution of your order. We also use third-party systems to be able to carry out our services carefully and correctly. It’s about:
- A CRM system for clients and customers
- A mailing system for our newsletters
- An invoicing system
- A system for online surveys
- Security and hosting of our own servers
- Website analytics
When we engage third parties, we always enter into a processing agreement, in accordance with the legislation.
5. Sending out newsletters
Your details will be kept by the Essenburgh for a longer period of time, but never longer than is necessary for the execution of activities, unless we are required to keep your details for a longer period of time due to a statutory or professional regulation.
Sending out newsletters
The storage of your data is for an indefinite period. You can unsubscribe whenever you want via the link at the bottom of the newsletters or by sending an email to firstname.lastname@example.org.
When you contact the Essenburgh via email the information you provide such as your name, company name and email address is stored on the email server. These mails are kept for at least two years, so that we can respond adequately in case of follow-up questions or assignments.
We remove personal data some time after the completion of the assignment unless the law or professional rules require us to retain them (for example, to maintain a file).
Analysis and research
The information collected through the website is anonymous and not linked to your name, company or email address. Evaluation data of training courses are also anonymous and cannot be traced back to your name. These anonymous data will be kept for an indefinite period of time. Where scientific research is concerned, we adhere, where applicable, to the Declaration of Helsinki and the Central Committee on Research Involving Human Subjects (CCMO).
An employee working on an assignment shall keep the information he or she receives confidential. Only those colleagues who need the data to perform their tasks are granted access to this data (need to know principle). No physical copies will be made of your personal data without your consent.
Personal data managed by Essenburgh or the aforementioned third parties is protected by passwords and security software. The devices that access your data are each locked with a password and/or fingerprint.
In addition, your visit to our website is secured by an SSL certificate. This means that your connection to the Essenburgh Training & Advice website is private. You can recognize this security by the green lock before the url.
Despite these measures, Essenburgh cannot guarantee that data can never be abused, for example by hackers.
Essenburgh reserves the right to disclose any information as required by law or when Essenburgh deems it appropriate to comply with a legal request/procedure, or to protect the rights, property, or safety of Essenburgh. We always try to respect your right to privacy as much as possible.
We regularly check whether this privacy statement is still up-to-date. This statement is for example tailored to the use of, and the possibilities on, the website. Any adjustments and/or changes to this site may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.
8. Contacting the Essenburgh
We offer all visitors and customers the opportunity to view, change, or delete any personal information provided to us. If you want to change your information, remove yourself from our files or have any questions about this privacy statement, please contact us.
This Privacy Statement is subject to change. We publish the most recent version of the Privacy Statement on this page.